Privacy policy
Last updated:
At Dhiya Al Hilal, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you interact with our website, services, and digital platforms.
Information We Collect
We may collect the following types of information:
Personal information — such as your name, email address, phone number, and other details provided through contact or enquiry forms.
Enquiry information — details you share with us regarding products, services, quotations, sourcing requirements, or other business enquiries.
Usage data — such as IP address, browser type, pages visited, and time spent on the website, which may be collected automatically through cookies or analytics tools.
How We Use Your Information
We use the information we collect to:
Respond to your enquiries and requests
Provide information about our products and services
Process and manage business enquiries
Improve our website, services, and user experience
Analyse website performance and user behaviour
Communicate relevant updates when applicable
Ensure legal compliance and prevent misuse
Sharing Your Information
We do not sell or trade your personal information. We may share your information with:
Trusted third-party service providers such as hosting, analytics, communication, or other tools that help us operate our website and business
Law enforcement or government authorities where disclosure is required by applicable law
We take reasonable steps to ensure that third parties handling information on our behalf maintain appropriate safeguards.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, understand website usage, and gather analytical information. You can manage or disable cookies through your browser settings.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or loss. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have the right to:
Access or update your personal information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Opt out of certain communications
Third-Party Links
Our website may contain links to third-party websites, including those of our brand partners and other external organisations. Dhiya Al Hilal is not responsible for the content, security, or privacy practices of these websites. We recommend reviewing their respective privacy policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date. We encourage you to review this page periodically for the latest information.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us.